Shipping Policy

Order Processing Time
* All orders are processed and prepared for shipment within [Insert X-Y] business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email.
* You will receive a separate notification when your order has shipped, which will include tracking information.
* Please note: Orders placed after [Insert Daily Cutoff Time, e.g., 2:00 PM IST] will begin processing the following business day.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time (After Processing) | Price |
|—|—|—|
| Standard Shipping | [Insert X-Y] Business Days | [Insert Flat Rate or Varies] |
| Express Shipping | [Insert X-Z] Business Days | [Insert Flat Rate] |
* Delivery delays can occasionally occur.
* We ship to addresses within [Insert Regions/Countries, e.g., India only or List of Countries].
* We use [Insert Carrier Names, e.g., Blue Dart, Delhivery, Fedex] as our primary carriers.
3. Shipment Confirmation and Order Tracking
* Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s).
* The tracking number will be active within [Insert Timeframe, e.g., 24-48 hours].
4. Lost, Missing, or Damaged Packages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, you must follow the steps below to report the issue for a potential refund.
* You must save all packaging materials and damaged goods before filing any claim.
* Please refer to our Refund Policy below for the mandatory requirements for reporting damage.
Refund & Exchange Summary (Important)
We do not offer any returns, exchanges, or cancellations. All sales are final.
A refund will be initiated only if the product you received is defective or incorrect.
Mandatory Evidence for a Refund
For a refund request to be accepted, strict video evidence is required:
* Unpacking Video: A video is required from the start of the opening parcel.
* 360-Degree, No-Cut Requirement: The video must be a continuous, 360-degree recording with no cuts or edits, clearly showing the defect or incorrect item.
Refund Request Process
* To start a request, you must contact us at: kwonders071@gmail.com.
* Your email must include the mandatory uncut unpacking video and a picture attachment of the incorrect or damaged product.
* If your request is accepted, we will send you the return shipping label, as well as instructions on how and where to send your package.
* Items sent back to us without first requesting and receiving an authorized return will not be accepted.